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Printing Pricematch Guarantee
Rockprint.co.uk matches competitive price quotes on all wholesale trade printing projects to a maximum price decrease equal to 10% above our actual cost. Rockprint.co.uk requires proof of the competing internet web-to-print printer verifying the exact project specifications being manufactured on an equal quality commercial offset printing press. We reserve the right to “no bid” any project that does not meet one or all of the following qualitfications: Does not meet the exact specifications: (exact project specifications include paper stock, color, finishing options, turn around time, and delivery requirements.)

The printing is produced on different/non-comparable presses;
The quote falls below 10% above Rockprint.co.uk’s actual costs;
The competitors quote must either be a hard copy quote or website quote that is valid; and or
The quote must be dated within 30 days of your quote request.
We appreciate the opportunity to review a competitive quote resulting in a “no bid” situation, which is why we extend a promotional offer valid towards a 5% savings on any single product order being placed within 30 days of your projects price match. Place orders at www.Rockprint.co.uk using your provided promotional code.

Risk Free Guarantee
TERMS & CONDITIONS
Rockprint.co.uk wants you to be completely satisfied with your custom printing order! Our printing company guarantees a top quality product offered at a fair price, with the highest level of customer service.

ACCEPTANCE OF TERMS.
The use of Rockprint.co.uk, the “Web site,” constitutes Customer acceptance to be bound by the terms and conditions as set forth in this “Agreement.”

GUARANTEE.
If your order has defects in workmanship or materials within our control, or if we have failed to follow your written instructions, email within 30 days of receipt of your order. Return instructions will be provided. Upon receipt of returned merchandise, Rockprint.co.uk will reprint the order at our expense, from your original file. We reserve the right to determine whether a manufacturing error or defect has occurred. If new files are submitted or additional corrections are made, additional charges will apply.

Your order will be to “pleasing color” printing standards considered generally acceptable by the printing trade. Our guarantee does not include defects related to color matching. Due to variations in monitor calibrations, ink, paper, and limitations throughout the printing processes, we cannot guarantee the final product will match the color/density of your personal printer or monitor. Such variations will be considered acceptable. A hard copy of your proof will provide a more accurate depiction of your final product.

This guarantee does not apply to errors in customer supplied digital files including low-resolution graphics, photos, improper file format, page layout, compliance with mailing restrictions, missing fonts, or corrections not requested in writing. Proofing is your responsibility on all printing services. You are 100% responsible for the accuracy of your proof. Please check your proof carefully!
This guarantee is limited to reprint of the original order quantity or refund of the purchase price of the order. We are not responsible for any damages, consequential, incidental, or otherwise, or other claims incurred by you or your business caused by receiving printed materials which are defective, incomplete, or which you receive later than the estimated delivery date.

This guarantee does not cover fees for mailing service, postage, associated incidental or consequential damages or claims. Rockprint.co.uk is not liable for U.K. Postal Service, UPS, FedEx or other carrier’s delivery errors, including loss or delay, and will not refund shipping and handling costs. Rockprint.co.uk will not be held liable for failure to meet expected deadlines due to improper file composition or last minute changes.

We do everything possible to ensure proper cutting, accurate color reproduction, and excellent printing quality. Certain circumstances are beyond our control and are not covered by this guarantee. Rockprint.co.uk cannot be responsible for:
Design errors or color selection errors introduced by the customer in the artwork file creation process.

Errors in user-selected options such product type, size, finishing options, or quantity.

Customer’s spelling, punctuation, or other grammatical errors.
Damage to the products arising after Rockprint.co.uk’s delivery to the shipping agent.

Duplicate orders placed by the customer.

Incorrect file layout for dimensions, folding, scoring, hole drilling, die cutting or other custom services.

Incorrect shipping address provided by the customer, undeliverable packages after third delivery attempts, or other errors created by the customer.

Orders damaged or lost by a shipping agent may be reprinted and do not qualify for full refund.

Before reprinting or refunding your order, we may have you return the original order to us at our expense.

Maximum refund per order or customer is £1000. The only remedy for problems with orders over £1000 is reprinting of the order to correct product defects.

Color match, cutting and folding tolerances are guaranteed to be within industry standards (CMYK) for pleasing color.

This guarantee does not extend to shipping and handling costs, which will not be refunded to the customer.

Although we will take all reasonable precaution to protect and return all artwork submitted, we are not liable for loss or damage to any customer images or artwork. Please do not send one of a kind artwork files to Rockprint.co.uk.

QUOTING.
Instant online pricing is available for each product through our online quote system. Review various quantities, rush options, and shipping rates. Use our custom quote page for products not shown. We will email you a quote within 24 hours if submitted by 2 pm, Monday thru Friday excluding holidays. Our customer service representatives are available to assist you. Call our number 07719 224 13324 hours.

Our quotes include the following:
Electronic processing of your initial file
A PDF proof
Job setup
Production of digital or litho plates
Standard folding, stitching and trimming
FedEx shipping (unless otherwise noted)

Quoted turnaround time begins when you receive your email job# confirmation verifying that we have received your order, files, proof approval and deposit. Spam blockers/filters may prevent you from receiving our emails. You may receive emails from various email addresses during the order process. After file review, additional delays may occur if items are missing or the files do not meet our file requirements. Your turnaround time starts once we receive completed files. Turnaround times are not guaranteed. Your expected delivery date may change due to unforeseen delays, such as equipment failure, illness or late delivery by a carrier. Weekends and holidays are not included in your quoted turnaround time calculations. Review our detailed proofing and turnaround time chart.

PROOFING.
A pdf proof will be uploaded to your account at no charge, and you will recieve an email notifying you to approve or reject your proof.

Turnaround time does not start until you approve your proof.
Our hard copy proof provides the most accurate representation of your 4 color printed piece and is available upon request. Additional charges apply and will be charged to your credit card at the time your order is confirmed.

CORRECTIONS.
Corrections and new file submissions are billable items and will be added to your invoice and charged accordingly. Corrections are billed at £40 per hour with a 15 min. minimum and include typographical errors, photo manipulation, color correction, resizing, and fold adjustments.

If we are able to manipulate your files, we can make minor corrections for the fees stated above OR a new file can be submitted at no additional cost.

SHIPPING AND HANDLING.
Our normal shipping method is DedEx, however we may ship to another carrier at our discretion so long as it does not extend the shipping time or increase the shipping cost. Rates are available next day, 2 day and 3 day shipping within the UK. Shipments to more than one address may require additional shipping and handling charges for each location. Rockprint.co.uk is not responsible for delays and/or damage incurred during shipping. Shipments are sent “signature required” at your destination. If you elect “no signature required”, your right to all claims for damaged or missing product is void. Rockprint.co.uk must be notified of any shipments not received on time, as stated by the carrier. A shipping claim may be initiated by Rockprint.co.uk. The results of that claim cannot be controlled and is not guaranteed by Rockprint.co.uk. Title and liability for finished work passes to the customer upon delivery to the carrier at shipping point.

PAYMENT METHODS.
We accept most well known online payments using MasterCard, Visa via the Paypal Gateway. Full payment including shipping is due before the order will be released to print. You must enter your credit card information when you place your order. We are unable to accept COD orders. Purchase orders can be accepted for Government and Educational organizations only.

CLAIMS.
If your job has defects in workmanship or materials, or shortages, Rockprint.co.uk must be notified via email or call 447534820314 within 30 days of receipt of the order. If no claim is received within 30 days, both parties agree that the order has been accepted and Rockprint.co.uk has satisfied all terms, conditions, and order requirements.

INTELLECTUAL PROPERTY
By submitting your order with Rockprint.co.uk, you guarantee that the printed matter is legal, and customer agrees to hold Rockprint.co.uk harmless in any suit arising regarding the legality of illustration or other printed materials that are degrading, libelous, harmful to reputation, or an infringement of trademark, trade name, trade secrets, and copyright laws. Further, the customer guarantees the matter is not copyrighted or trademarked by any other party and that copyright or trademark symbols have not been removed. Materials may or may not have a copyright or trademark symbol, but are still entitled to protection. Know your sources before submitting your work for reproduction.

Furthermore, you agree to compensate Rockprint.co.uk for all actual costs, liabilities, reasonable attorney fees, and any other expenses associated with any infringement action.

RESTRICTIONS
Use of this Web site should be limited to legal purposes, and used by those of a legal age to enter into a valid contract. All fraudulent use of the Web site, including but not limited to, the use of fraudulent credit card information, is prohibited. All materials and content on the Web site is the intellectual property of Rockprint.co.uk and should not used by anyone without the prior written consent.

LIMITATION ON LIABILITY
Rockprint.co.uk, its employees, or agents shall not be liable for any damages caused by the misuse of any product purchased through the Web site.

TERMS OF SALE.
All sales are final, except as otherwise provided in this Agreement. Rockprint.co.uk may refuse to print any job without providing reason to the Customer. Online pricing and custom quotes are valid for 30 days and are subject to change without notice. All quotes costs and estimates are considered tentative until we receive the job for inspection. Estimates may be revised and the customer will be notified prior to any work being completed. Charges for delivery of materials and supplies from the client or client's supplier to Rockprint.co.uk are not included in quotations unless specified.

We cannot guarantee your order will have the exact number of the product you ordered; however, overage or under count will not exceed 5%.

Normal production time on standard orders is 4 - 8 business days after we receive proof approval. Presentation folders, 4 color envelopes, and custom die cutting may require additional time. Rush requests are handled according to workload and priced accordingly. The customer must examine the completed order and notify us of any discrepancies within 30 days of receipt of order.
Rockprint.co.uk reserves the right to subcontract all or any portion of an order to an outside vendor.

Full payment is due before the order will be released to print.
Samples of your product may be used for sales or marketing purposes. Your name may be included in our newsletter and promotional databases. Rockprint.co.uk does not sell or share any customer information with third parties.

All other industry trade customs will apply. If unfamiliar with these, ask us. In the event that any legal action is initiated, law shall apply in interpreting the provisions of this Agreement. In an action to enforce any obligation under this Agreement, the prevailing party is entitled to reasonable attorney fees and costs.
These Terms and Conditions, referred to as the “Agreement,” constitute the whole agreement and supersedes all prior negotiations, representations, or agreements. No act or failure to act shall constitute a wavier of any right or duty under this Agreement, unless expressly agreed to in writing by the parties.
In the event that any one or more of the provisions of this Agreement shall be held to be invalid, illegal, or unenforceable for any reasons or in any respect, the remaining provisions shall remain valid and enforceable.